Patient Retention Coordinator

Job Description

Location:Southwestern Regional Medical Center
Region:Tulsa, OK
Department:323006 Scheduling – Clerical
Employment Status:Full time
Shift Hours / Days:Monday - Friday: 8:00a-5:00p
Hours / Pay Period:
Position ID:39384
Job Function:Support Services


Patient Retention Coordinator - Retention and Analytics

We Fight Cancer: Care That Never Quits®

Cancer Treatment Centers of America® (CTCA®) delivers an extraordinary patient experience we call Patient Empowered Care®. We deliver state-of-the-art, high quality care through an integrative model where a team of experts puts patients at the center of their own care. Every day, you will help patients win the fight against cancer. Every day is challenging and rewarding beyond your imagination.

A Culture of Teamwork, Empowerment & Development

CTCA provides Stakeholders with exceptional support and easy access to a wide range of tools and resources they need to bring the best of themselves, every day. Our benefits, wellness, and compensation programs lead the market. Imagine access to your own personal health coach! We also provide extensive training and career development opportunities that encourage professional and personal growth—it is a point of pride. We empower our Stakeholders to deliver the highest standard of care, which we call the Mother Standard®.

Position Overview

Through a keen understanding of CTCA’s business, this role is responsible for coordinating and documenting patient focused healthcare through many facets across the organization. Responsibilities include accountability for accurately reporting day-to-day acquisition of patient retention data, as well as long term planning for the retention function. Provides direction to improve touch point effectiveness along the patient lifecycle. Builds and maintains key relationships with Care Management RNs, Patient Relations, Schedulers and Business and Guest Services discussing issues related to follow-up and removal of barriers for patients who would like to return, as well as, maintaining ongoing contact and communication with patients, caregivers, care managers and clinical services departments.

Key Position Qualifications

  • BA/BA in Management or Business related field

  • Two(s) years medical office experience

  • 1-3 years previous data analyst and reporting experience strongly preferred

  • Proficient in Microsoft programs, specifically the use of Excel , Power Point and Word

  • Excellent organizational skills

  • Excellent verbal and written communication skillsStrong ability to multi-task

  • Ability to build and maintain relationships with patients, caregivers, Stakeholders and Leaders

  • Ability to think analytically and proactive problem solving

  • Self-motivated; able to work with minimal supervision

The Best Place to Work

We call ourselves Stakeholders because we all have a stake in the care and success of every patient. Today, CTCA Stakeholders deliver healing and hope to patients fighting complex and advanced cancer in Atlanta, GA, Chicago, IL, Philadelphia, PA, Phoenix, AZ and Tulsa, OK. Each of our hospitals, and corporate entities, earned a Best Place to Work distinction and receives numerous accreditations that celebrate our culture of clinical quality, innovation, high performance and wellness.

Beyond The Resume, What We Look For

We select people with talent—people who value working with others and thrive in an environment of continuous improvement. We are creative and resourceful problem solvers. We are inventors and innovators. As a CTCA Stakeholder, you make the difference in the life of a patient.

Do you see yourself working with a passionate team in a dynamic, high growth environment? Visit to begin your journey

Candidates: Please be advised that effective February 10, 2015, Cancer Treatment Centers of America, Inc., is moving to a new attraction and selection methodology for evaluating candidates for hire. Candidates under consideration at the time the new attraction and selection methodology takes effect will be invited (via e-mail) to complete components of the new methodology applicable to the position for which such candidates are under consideration. The failure of a candidate to complete the requested components of the new attraction and selection methodology will delay further consideration of such candidate for employment, and may result in that candidate’s originally submitted application being rejected and receiving no further consideration for hire. The request that a candidate complete necessary components of the new methodology is not and must not be construed as an offer of employment. Completing the required components of the new methodology shall not entitle the candidate to any right other than the right to be further considered for employment with Cancer Treatment Centers of America, Inc.