The Patient Empowered Care® model is a new and exciting demonstration of our unwavering commitment to patients. Patient Empowered Care puts patients at the center of a dedicated team, which focuses on addressing individual, whole-person needs. We accomplish this by treating the whole-person through a combination of medical, nutritional, physical, psychological and spiritual therapies, and do so in a compassionate, caring environment that encourages patients to actively participate in important decisions about the management of their disease.
Patients have seen the real benefit from our Patient Empowered Care model. Here is what they are saying:
“Scheduling is fast and easy.”
“My doctors and clinicians come to me!”
“I feel less stressed.”
The most important part of our patient care model is that we promise to treat every patient like they are part of our own family. We achieve this using the philosophy of The Mother Standard® of care. The premise of The Mother Standard of care is that we treat each patient as if they were our own mother, father or another loved one.
One of our patients was a Vietnam veteran who was in desperate need of a safe living situation in Tulsa. After hearing about his situation, two of our social workers helped the patient get accepted into the Safe Senior Supportive living facility and on their days off they helped him move in using their own vehicles. They also helped raise money and donations for personal items for him which included household furnishings like a bed and basic housing necessities.
A registered nurse took two children of one of our patients to the Tulsa Zoo on a Saturday when she was off work. The children had spent a considerable amount of time at CTCA and did not have many opportunities to venture outside our doors. Upon their return, all the children talked about was the fun they had and how excited they were to have gone to the Zoo, and they continued to express how meaningful the nurses’ actions were to them throughout their stay.
These are examples of how stakeholders make a difference in the lives of the patients they serve.