Join the transformative team at City of Hope, where we're changing lives and making a real difference in the fight against cancer, diabetes, and other life-threatening illnesses. City of Hope’s growing national system includes its Los Angeles campus, a network of clinical care locations across Southern California, a new cancer center in Orange County, California, and treatment facilities in Atlanta, Chicago and Phoenix. Our dedicated and compassionate employees are driven by a common mission: To deliver the cures of tomorrow to the people who need them today. 

This role will support the development and implementation of strategic initiatives in support of City of Hope’s Enterprise New Patient Services.

• Provide expertise and experience leading projects from beginning to end, and able to help oversee a portfolio of projects.
• Partner with VP to establish infrastructure and management system to ensure easy monitoring of projects so that they stay on track.
• Provide coaching to operational leaders who are the leads on projects, and also lead projects independently.
• Employ process improvement experience to apply to projects led independently or as a coach to operational leaders.
• Partner with VP to build out management system with leaders to ensure sustainability of projects and operational improvements.
• Serves as a close partner with VP to develop appropriate systems to track the full portfolio of projects, as well as communicate this strategic work with key stakeholders.
• Provides VP with support of all organizational needs (meeting preparation, outbound communications, materials, reporting, creating and/or monitoring metrics, etc.)

As a successful candidate, you will: 

• project management aspects of assigned initiatives.
• Acts as a liaison with end users to determine scope of project requirements, available budget, and required project timeframe.
• Develops draft project scope, schedule and budgetary estimate.  Presents to end user and other responsible parties for approval.
• Administrates pre-project activities, project implementation, performance and reporting, including adherence to project scope, financial targets, adherence to schedule and post-implementation review.
• Performs quality assurance inspections to ensure project specifications are met.
• Monitors activity schedules, changes to schedules, their causes and budget impact. Communicates project status and facilitates communication between all parties involved on project.
• Defines and implements appropriate controls to ensure all benefits of projects are realized, as well as, post-implementation monitoring of relevant financial/performance metrics and service level agreements.
• Provide internal consulting services to Enterprise New Patient Services leaders regarding business cases for projects, resource planning, contracting and financial analytics.
• Identify and lead performance improvement activities for clinical operations and service line operations under direction of the VP, New Patient Acquisition & Access.
• Coordinate and manage Enterprise New Patient Services functions during the planning, development, and implementation of strategic initiatives.
• Serves as point individual on all administrative matters and other resource needs between key stakeholders to executive on strategic initiatives and/or develop strategic programs.
• Develops, gathers, analyzes, and reports on key metrics in partnership with clinical, operational, and strategic leadership team.
• Organizes and leads meetings to ensure alignment among key stakeholders, develop work plans, execute work plans, and achieve goals and objectives set by leadership.
• Informs, communicates, and reports strategic initiative and/or program status on a regular basis to key institutional stakeholders including Academic Chairs, CMO, COO, CNO, CSO…etc.
• Maintains professional growth and development through seminars, workshops, and professional affiliations to maintain certification/licensure, and/or keep abreast of latest trends in field of expertise.

Your qualifications should include: 

• Bachelor’s Degree in Health Administration, Public Health, or Business Administration (experience may substitute for minimum education requirements).   
• Two years of experience working in hospital operations.
• Strong communication and interpersonal skills. Ability to work independently.
• Project management, and excellent human related skills required.
• Preferably:  At least 5+ years of Patient Access experience in healthcare.  And 3+ years of experience in a leadership capacity.

City of Hope is an equal opportunity employer.  To learn more about our commitment to diversity, equity, and inclusion, please click here.    To learn more about our Comprehensive Benefits, please CLICK HERE.